Portawell® Return Policy

We try to ship our products out as quickly as possible.  Please allow 7 to 10 business days after receipt of order for processing and shipment. 

Returns

30 day return policy

If you are not completely satisfied with an item, you may return it within 30 days from the date received.  Please note: items must be new, unused in original condition and box, including all parts, accessories, and packaging.  You must contact us to obtain a Return Authorization Number (RA#) and shipping instructions.  Include a copy of the Order Number and packing slip with your return and write the RA# visibly on the outside of the shipping package.  Please tell us why you are returning our product, so we can continue to improve our service.  Returns that are shipped without a Return Authorization number may have processing delays up to 45 days and will be charged a 10% processing fee.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) Save your shipping receipt and tracking number for proof of return delivery.  We are not responsible for return packages that are lost or damaged by the return shipping company.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@myportawell.com

Shipping

To return your product, you should mail your product to:

PortaWell

1263 S HillCrest Dr. Suite B
Washington, Utah 84780

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If any product(s) are damaged  upon arrival, please reach out to us at within 30 days for replacement or repair.